You will receive an authorization number for
the transaction and a statement will be send
by e-mail.
Payment by Check
OnNet.ca inc. accept personal and company
check paid to the order of OnNet.ca inc.for
Ultra
V ORG, Ultra
V CORP, Colocations
and Dedicated
Servers only for hosters on approbation.
The Domain Name's will not be registered until
the check is cash.
IMPORTANT: Payment for services
must be received prior to renwal dates to
avoid interruption of service.
Allthough for a NEW Customer his account
will be open and the payment will have to
be in the 30 days following the adhesion at
the address:
OnNet.ca Inc.
2070 Etienne-Brule
Montreal, (Quebec), Canada
H2B 1Y9
– Return check
Penaltys concerning Service
and Fees.
In the event that a check is returned,
the service will be immediately suspended.
The customer will be send an e-mail an notice
to pay the fees in the following 7 days. If
the Customer fails to pay all services fees,
including $25.00 reactivation fees and $25.00
returned check fees, the customer account
will be permently cancelled. Such cancellation
does not relieve Client's obligation for payment
under the terms of the hosting User
Agreement.
– Non Suffisant
Funds check (NSF)
In the eventuality of Non Suffisant Funds
check fees OnNet.ca inc.the Customer
service will be immediately suspended
until full payment is received, in addition
a $25.00 charge back fees and $125.00 for
administration and reactivation fees.
Overdue payment
If the payment is not received by the date
of renewal of an account it will be suspended.
We will send an e-mail suspension notice to
the Customer, who will have the option of
reactivating his account after paying the
full amount of the invoice, in the following
7 days. Past this delay the account will be
permanently suspended. This includes all datas
that may remain in the Customer account, without
relieve Clients obligations.
Account
Cancellation
There is many ways to request an account
cancellation. It is recommended to follow
this process to avoid all problems. An cancellation
will only be accepted if it is done by one
of the following methods and have to be done
in the 30 days before the period defined in
the agreement service.
- Fill up our Web Request Form.
- The Customer must fax a cancellation request
to: 1-(514) 387-5906, and you must include
the following information:
- Account Name
- Your Address, Postal Code, Province
(State), Country.
- Phone Number with Area Code and Extension
- Your E-mail
- Package Deal Name to cancel
- Cancellation Reason
- Signature of Account Owner
- Or you can Contact
Us by telephone on daily business hours.
Results of a Cancellation
When a cancellation request is made, we will
immediately remove all configuration information
as well as all contents of the account.
Our Satisfaction Guaranty
Policy
We do refunds within the
first 30 days
If an account is cancelled within the first
(30) days of adhesion service the Customer
will be refunded. For
more details on our Satisfaction Guarantee,
click here.
No refunds after the first
30 days
OnHeberge.com does not offer refunds for
services after the initial thirty (30) days
of service.
Invoice
Customer may request OnHeberge.com to send
an invoice via e-mail. There is no charge
for this service, but if you request us to
send an invoice or statement via postal mail
or fax. OnHeberge.com will charge to his Customer
$5.00 per invoice or statement for this kind
of service.
Taxes Issues
Customer Liability
We shall not be liable for any taxes or other
fees to be paid in accordance with or related
to purchases made from customer. Customer
is solely responsible for all taxes and fees
of any nature associated with OnNet.ca Inc.'s
products and services.
