Please use our form above to report any problem,
abuse (read the User
Agreement to know what is for us that kind
of abuse) or security issue.
We will take the following actions to resolve
each Complaint received by OnHeberge.com:
First Warning
Upon receipt of the initial complaint OnHeberge.com
will E-mail the "First Warning" to
the Client so that the Client can identify and
remedy the Prohibited Activity.
Second Warning
Upon receipt of a second complaint related
to the same or similar Prohibited Activity by
the Client, OnHeberge.com will E-mail the "Second
Warning" to the Client and request that
the Client responds with an explanation and
timeline of the actions to be taken by the Client
to remedy Prohibited Activity. In the event
that the Client does not respond to our E-mail
and remedy the Prohibited Activity within five
(5) business days, OnHeberge.com will bill the
Client $100 penalty in the following month.
Third Warning
Upon receipt of a third complaint after the
date of the Second Warning related to the same
or similar Prohibited Activity of the Client,
OnHeberge.com will E-mail the "Third Warning"
to the Client and request again that the Prohibited
Activity cease immediately. In the event that
the Prohibited Activity does not cease within
two (2) business days, OnHeberge.com will remove
Client's account and will only resume providing
service when it receives adequate assurances
that such activity will not continue. OnHeberge.com
will also bill the Client $250 penalty.
